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Manage My Alerts
Enter your registered phone number to receive a verification code.
Enter the 6-digit code sent to your phone.
Alert Page Help & Support Guide
Install Intel Alert on Your Phone
Installing puts an Intel Alert icon on your phone. One tap opens this page with Town of Springfield's current alert status. It's free and only takes a few seconds.
Android PhonesStep 1 – Install
Tap the red Install button at the bottom of this page.
When the box pops up, tap Install.
No pop-up? In Chrome, tap the menu (top right), tap Add to home screen (on some phones it says Install), then tap Install. In Samsung Internet, tap the menu (bottom right), then Add page to → Home screen.
Step 2 – Put it on your home screen
Android usually places Intel Alert with your other apps, not on your home screen. To move it there:
Swipe up from the bottom of your home screen to see all your apps.
Find Intel Alert (the red tower icon).
Touch and hold the icon, drag it onto your home screen, and let go. (On Samsung phones you can also touch and hold, then tap Add to Home.)
iPhone & iPad
Apple doesn't allow an Install button, so it's done from the Share menu:
Open this page in Safari.
Tap the Share button – at the bottom of the screen on iPhone, at the top on iPad. (If you only see •••, tap it first, then Share.)
Scroll down and tap Add to Home Screen .
If you see Open as Web App, leave it turned on. Tap Add.
Using Chrome on iPhone? Tap in the address bar, then Add to Home Screen.
On iPhone and iPad the Intel Alert icon goes straight onto your home screen – there is no second step.
Opening Intel Alert from the icon always shows the latest alert status for Town of Springfield.
Understanding the Alert Status & Badges
The Solid Top Banner (Green or Red)
Think of the solid colored bar at the very top of your screen like a traffic light. It lets you know the current state of the town at a single glance:
CURRENTLY ACTIVE: Structure Fire Posted: Jul 10, 3:20 AM
The Deep Red Bar indicates there is a currently active emergency occurring right now. You should read the notice immediately and take necessary precautions.
Status: All Clear - There are currently No Active Emergency Alerts. Last Updated: Jul 11, 2026 - 4:51 AM
The Solid Green Bar indicates an "All Clear" status. There are currently no active threats, and the town is safe.
The Dynamic Status Badges
To make the status of each notice as clear as possible, the system displays highly visible colored labels at different locations on the screen:
ACTIVE EMERGENCY
This bright red label appears in the top-right corner of the alert card. It tells you that the emergency is currently ongoing, and you should follow the safety instructions right now.
ALERT HAS ENDED
This green label replaces the red emergency badge once town officials declare the situation safe. It lets you know that the immediate threat has ended.
ACTIVEBadges in the Recent Alerts List
In the "Recent Alerts" list on the right side of the screen, you will see this small red ACTIVE label next to any alert that is currently ongoing. This helps you quickly spot which incidents are still active as you look down the list.
Understanding the Alert Header & Timestamps
1. Organization Name & Header Title
At the top of each notice card is the name of the town or organization (such as TOWN OF SPRINGFIELD) followed by the category. The colors and badges will look like one of these three examples:
Example A: Emergency Alert (Active)
TOWN OF SPRINGFIELD - Official Emergency Alert
ACTIVE EMERGENCY
Intel-Alert Issued:July 10, 2026 - 3:20 AM
If the header reads 'Official Emergency Alert' with an 'ACTIVE EMERGENCY' badge, the threat is currently active. The broadcast icon and text below the title are colored red to warn you of a critical safety issue. Please take immediate necessary precautions.
Example B: Emergency Alert (Ended)
TOWN OF SPRINGFIELD - Official Emergency Alert
ALERT HAS ENDED
Intel-Alert Issued:July 10, 2026 - 3:20 AMUpdated: July 11, 2026 - 4:51 AM
If the header reads 'Official Emergency Alert', but the threat is resolved, a green 'ALERT HAS ENDED' badge appears on the right. The text below the title remains colored red for historical clarity of the hazard.
Example C: Public Notice (Non-Emergency)
TOWN OF SPRINGFIELD - Public Notice
Intel-Alert Issued:July 1, 2026 - 3:05 AM
If the header reads 'Public Notice', it is a non-emergency public notification. The broadcast icon and text below the title are colored green. This is used for routine updates like road work or meetings, and you do not need to take safety precautions.
2. The "Intel-Alert Issued" Label
Below the 'Organization Name & Header Title', there are the words 'Intel-Alert Issued:'. Those words are red if it is an emergency, they are green if it is a Public Notice:
For Emergencies: Intel-Alert Issued: July 10, 2026 - 3:20 AM
For Public Notices: Intel-Alert Issued: July 10, 2026 - 1:23 AM
3. The Blue "Updated" Badge
If the alert is updated, there is a blue badge that shows the updated date & time. The update may be because the information was updated, or the alert was set to all clear, or there was some other update made to the alert since it was first issued. If no update has been made to the alert since it was first issued, this badge will not be displayed.
Updated: July 10, 2026 - 3:49 AM
4. Share and "In the area?" Buttons
The buttons are on the Affected Areas & Map line, just above the map:
In the area? (computer: Am I in the area?) shows only during an active emergency with a highlighted area on the map. Tap it and allow your location: a blue dot shows where you are, and the line under the map says You are inside the highlighted area or how far you are from it. Back to alert map (under the map) shows the alert areas again. If you are more than 50 km away, the map stays on the alert areas. Your location stays on your phone; it is never sent to the town or saved.
Share opens your phone's share menu (text message, Facebook, email and more). On a computer use Share on Facebook or Copy link. The link always opens the town's current alert: https://intelalert.ca/intellasoft/
"Manage My Alerts": Step-by-Step
The Settings button (gear , bottom of the screen on mobile, top-right of the screen on desktop labelled 'Manage My Alerts') opens "Manage My Alerts", your personal settings tool for changing how the town contacts you. By using this button, you can customize your notification preferences at any time—such as turning text messages (SMS) on or off, enabling or disabling automated telephone voice calls, or managing your email updates.
To protect your privacy without forcing you to remember complicated passwords, we use a secure, temporary 1-time security code. Click on each step below to see exactly how the process looks:
Step 1: Tap the Settings (gear) button
Tap the Settings button (the gear ) in the bar at the bottom of your screen, next to your town's logo. (On a computer, click the blue "Manage My Alerts" button on the right side of the green or red bar at the top instead.) This will display a box that you type your registered phone number into. The Help button () next to it opens this guide.
Look for this bar at the bottom of your screen. Tap the gear:
Town of Springfield logo
Help
Settings
The bar is green when all is clear and red during an active emergency.
Step 2: Request Your Code
Type in your 10-digit registered phone number (for example: (709) 123-4567) and click the blue "Send Code" button.
Manage My Alerts
Enter your registered phone number to receive a verification code.
Step 3: Retrieve Your Code
We will instantly send a standard text message (SMS) containing a unique 6-digit security code directly to your phone (for example: 402851).
Incoming Message
Intel-Alert: To access your alert settings for Town of Springfield, enter this code: 402851
Open the text message on your phone to retrieve your unique code.
Step 4: Verify & Log In
Type those 6 numbers into the box on your screen and click "Verify & Login". If the code is wrong, the box turns red and you can try again. If you continue to receive this error, your number might not be registered—please register first at our Signup Page.
Code sent to your device.
Invalid or expired code.
Step 5: Change Your Preferences
After entering a valid code, the secure Notification Settings screen will be displayed. You can correct your first and last name at the top. Toggle your alert methods on or off, click "Save Changes", and click "Log Out & Exit" when finished.
Notification Settings
Account Identity
First name
John
Last name
Doe
(709) 123-4567
Alert Preferences
Log Out & Exit
Helpful Tips & Bookmarks
Quick Bookmark Link
You don't need to type a long web address to check the town's status. Bookmark this simple link to visit this alert page directly at any time:
To ensure you always recognize our alerts instantly, please save our official notification number in your mobile phone's address book under the name: Intel-Alert
texts from (877) 752-1396, calls from (709) 800-2465
The "Recent Alerts" Sidebar List
On the right-hand side of your screen (or near the bottom of your phone), you will see a list of the 10 most recent alerts. You can click on any of these titles to open and read past notices, letting you easily catch up on recent town events.
Troubleshooting Tip: When requesting your code for "Manage My Alerts", if you do not receive your 6-digit login code within a few minutes, please double-check that you entered your 10-digit phone number correctly. If your number is typed correctly but you still do not receive a code, it is highly likely that your number is not yet registered in our database. You can easily register by visiting our official Signup Page.
