Questions & Answers

Q: Will there be downtime when we migrate our town website to Intella.ai?

A: No. We use a "White-Glove" migration process. Your current website stays live while we build and move your content to our secure local servers. We only "flip the switch" once you have approved the new site, ensuring zero downtime for your residents.

Q: Why don't you use a mobile app like other national systems?

A: Reliability. In rural Atlantic Canada, data networks are often the first to fail during a storm. Mobile apps also have low adoption rates among seniors. By using Priority SMS and Landline Voice, we reach 100% of your residents on devices they already own and know how to use.

Q: What is the "Guardian Connection"?

A: It’s a safety net for families. If a senior living alone receives a town alert on their landline, Intel-Alert can automatically send a duplicate text message to their son or daughter (even if they live out of a province), so they can check in immediately.

Q: Do we really get a free website and email hosting?

A: Yes. For any municipality that signs up for Intel-Alert, we include professional web and email hosting as part of our commitment to modernizing local infrastructure. For many towns, the savings from their old hosting bills completely covers the cost of the alert system.

Q: What happens if we go over our 52 free "Pulse" notifications?

A: Your 52 free sends are designed to cover weekly community updates. If you need to send additional alerts, you simply pay a transparent, per-message rate of $0.05. There are no "overage penalties" or hidden tiers.

Q: How does the AI Super-Agent help our Town Office?

A: Our Gemini-powered AI Agent lives on your website and can answer resident questions about Intel Alert.  This frees up your staff from repetitive phone calls, allowing them to focus on high-priority town business.

Have a more specific question?
Our local team is based in St. John's and ready to help. Contact us today.